Author: Aaron (---.cinci.res.rr.com)
Date: 03-25-05 11:48
1-877-812-5144
This is the phone number we booked our flight on about 2 weeks ago. Some days they answer some days they don't, but this is the only one I ever got through too.
Their service once we got there was a different story. Once we got to San Juan, there was no one at the ticket counter. Our flight was to leave at 5:00 and no one showed up at the ticket counter until 4:50. The guys kinda seemed like they were just taking there time, talking to thier buddies and our flight didn't finally leave until almost 6:00. I was somewhat disappointed because I had hoped to see the island in broad daylight to orient myself.
Once we actually got on the plane, this is when the "excitement" really began. We had never flown on a small plane before, so the fact it shook around more than your usual jet had us a little nervous. Keep in mind, no one from the company has really even talked to us to this point. When we walked up to the counter, he just held his hand out for our paper work and when they walked us out to the plane, they just pointed us where to go. Then, about ten minutes into our flight while we were still flying over the mainland, we start hearing a beeping noise. We had no idea what it was, but tried to stay cool. About a minute later, the pilot cuts the engine back about 50% and the plane starts going down. At this point my girlfriend was freaking out and I was pretty scared myself. The plane continues to descend pretty rapidly for at least a full minute while all we can see is an open field. I figure, "wow, were going to crash land, we might die" Not really what I was expecting to do on my caribbean vacation. At the last minute out of no where we see a little tiny runway and proceed to land and pick up another couple, just to take back off and land in Culebra 15 minutes later.
Now I have no problem stopping somewhere, but they should have let us know. We were scared to death and thier professionalism was non-existent. Everywhere else we went on Culebra, people were very friendly and helpful (except for one waitress at the Dinghy Dock) and we had a great time other than that. The views were great, but if we went again, I think we would just take the new ferry from San Juan. It probably would have been just as fast for as long as we waited around for Isla Nena, and I doubt we would have nearly had heart attacks. Have fun on your trip, but I don't think I'd fly with Isla Nena again. Thanks.
I will say the people we talked to on the phone before we actually went on our trip, were very helpful. But the people that dealt with us once we arrived, were the complete opposite.
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